Effective Date: July 25, 2025
Last Updated: July 25, 2025
Inline Plumbing (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, utilize our plumbing services, or engage with us in any capacity.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or utilize our services.
We may collect personally identifiable information that you voluntarily provide to us when you:
Personal information may include, but is not limited to:
We may also collect non-personal information that does not directly identify you, including:
We utilize the information we collect for various legitimate business purposes, including:
Service Delivery and Operations: We use your personal information to schedule appointments, dispatch technicians, provide plumbing services, and maintain service records for quality assurance and warranty purposes.
Website Functionality and Enhancement: Your information assists us in operating, maintaining, and improving our website functionality, user experience, and service accessibility.
Communication and Customer Relations: We may use your contact information to communicate regarding appointments, service updates, maintenance reminders, and important account information. We may also send promotional materials, though you may opt out at any time.
Business Analysis and Improvement: We analyze collected data to understand service demand patterns, improve operational efficiency, and enhance our service offerings.
Payment Processing and Billing: When applicable, we use your financial information to process payments, generate invoices, and maintain accurate billing records.
Customer Support Services: We utilize your information to respond to inquiries, resolve service issues, and provide technical support.
Legal Compliance and Security: We may use information to comply with applicable laws, prevent fraud, investigate security incidents, and protect the rights and safety of our customers and business.
Marketing and Business Development: We may use aggregated, non-personal information for marketing analysis and business development purposes.
We do not sell, trade, or otherwise transfer your personal information to third parties except as outlined below:
We may share your information with trusted third-party service providers who assist in business operations, including payment processors, scheduling software providers, marketing platforms, and customer relationship management systems. These parties are contractually obligated to maintain confidentiality and use information solely for specified purposes.x`
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another entity.
We may disclose your information when required by law or when we believe such disclosure is necessary to:
We may work with third-party advertising companies to display relevant advertisements. These companies may use non-personal information about your website visits to provide targeted advertising, but they do not receive personally identifiable information without your explicit consent.
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework includes:
While we employ industry-standard security practices and continuously update our protective measures, no method of transmission over the internet or electronic storage system can be guaranteed as completely secure. We cannot warrant absolute security of your personal information, and you acknowledge that you provide information at your own discretion and risk.
In the event of a data security incident that may compromise your personal information, we will notify affected individuals in accordance with applicable laws and regulations.
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information:
Right of Access: You may request copies of personal information we maintain about you, including details about how we use and share such information.
Right to Rectification: You may request correction of inaccurate, incomplete, or outdated personal information in our records.
Right to Erasure: Under certain circumstances, you may request deletion of your personal information, particularly when it is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing: You may request that we limit the processing of your personal information under specific conditions, such as while we verify accuracy of contested data.
Right to Object: You may object to our processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.
Right to Data Portability: When technically feasible, you may request transfer of your personal information to another organization in a structured, commonly used format.
To exercise any of these privacy rights, please contact us using the information provided in this policy. We will respond to your request within thirty (30) days of receipt. In complex cases, this period may be extended by an additional sixty (60) days, and we will notify you of any extension and the reasons for delay.
Our services and website are not directed toward children under the age of thirteen (13). We do not knowingly collect personal information from children under 13 years of age. If we discover that we have inadvertently collected personal information from a child under 13, we will promptly delete such information from our records.
If you believe we may have collected information from a child under 13, please contact us immediately so we can investigate and take appropriate corrective action.
We encourage parents and guardians to monitor their children’s internet usage and educate them about online privacy and safety practices.
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will post the updated policy on our website and update the effective date.
We recommend reviewing this privacy policy periodically to stay informed about how we protect your information. Continued use of our website or services after policy updates constitutes acceptance of the revised terms.
If you have questions, concerns, or requests regarding this privacy policy or our data handling practices, please contact us through our contact page.
We are committed to addressing your privacy inquiries promptly and working with you to resolve any concerns about our information handling practices.
At Inline Plumbing, we’re your local Southern California experts, delivering fast, honest, and reliable 24/7 plumbing services. From emergencies to installations, we offer upfront pricing, skilled workmanship, and friendly service focused on your comfort and satisfaction.
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